Cancellations, Returns & Refunds Policy

Can I cancel my order?
Once an order is placed and payment is made, we are unable to offer direct cancellations. However, if you contact our Customer Support team at customersupport@dandpo.com within 24 hours of placing your order, we will do our best to cancel it before production begins. Please note, if the production process has already started or if 24 hours have passed, we will not be able to process your cancellation request.

What is the cancellation fee?
A cancellation fee of 20% of the total order value will be charged to cover payment processing costs and any other costs associated with your cancellation. The remaining amount will be refunded to you.

Mode of Refund:
Refunds are processed via bank transfer, and our accounts team will assist with this. Refunds may take between 5-7 business days to be processed. If you have any questions or require clarification, please contact us at customersupport@dandpo.com.

Can I return my order?
At this time, we do not accept returns for orders unless the item is damaged or defective upon delivery. In such cases, we will be happy to assist you with a replacement. If you notice any damage or defects, please contact our customer service team at customersupport@dandpo.com within 48 business hours of receiving your order, and we will arrange a replacement.

Damage Claims or Shortages – Important Notice
Any claims for damage, defects, or shortages must be reported within 48 business hours of receiving the order. This is essential to ensure that we can resolve any issues promptly. Please check your order upon delivery and report any issues immediately.

Who pays for return shipping?
We will cover the return shipping costs only in cases where the products are defective, damaged, or if you received the wrong item. In all other cases, the return shipping will be your responsibility.